What Your Call Center and Groundhog Day Have in Common
Celebrated on February 2nd, Groundhog Day is when we wait in anticipation to see the groundhog...
Celebrated on February 2nd, Groundhog Day is when we wait in anticipation to see the groundhog...
The customer experience has grown to be one of the leading determinants of customer satisfaction in...
Waiting on hold for customer service is one of life's pet peeves, made worse if the...
It’s that time of year again! No, we’re not talking about building a gingerbread house or...
Customers today don’t want to waste time and energy calling, chatting or emailing with customer service...
Last week, Fonolo hosted yet another insightful Google Hangout discussing the biggest customer experience trends for...
It’s that time of the year when Americans feast on food and spend on shopping! Thanksgiving...
2017 is quickly approaching and with that comes a new set of predictions! Since customer expectations...
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