How CRM and Big Data are Affecting the Customer Experience
Customer Relationship Management (CRM) solutions continue to grow in popularity, having benefited from a wave of...
Customer Relationship Management (CRM) solutions continue to grow in popularity, having benefited from a wave of...
Customer experience is an area of any business that needs constant nurturing and care. With a...
Mark your calendars folks! Call Center Demo and Conference, October 21-23, 2013 in Atlanta, is said...
Every contact center has the potential to deliver a great customer experience. An organization's ability to...
Even though the end of the year is approaching, there's still tons of time to discuss...
Delivering a superior customer experience is a top priority for most contact centers and service organizations....
Don’t miss the latest trends report! Click here to read the 2020 call center trends report....
A common problem among call centers is the issue of excessive hold time. Long hold times...
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