Top 3 Contact Center Best Practices
Most contact centers today have the same objectives: to increase customer satisfaction, maintain customer retention and...
Most contact centers today have the same objectives: to increase customer satisfaction, maintain customer retention and...
Consumers want and need an exceptional service experience when phoning a contact center. However, the reality...
Replace hold-time with a call-back! Waiting on hold is a top complaint with the call center...
Last week, Fonolo hosted a Google Hangout to discuss multi-channel customer service. This fabulous panel of...
Email, web self-service, chat, and other online channels now account for more than 30% of all...
Maybe you run an answering service, a small customer support function, or a 2,000 seat call...
If you are looking to attend Call Center Week and be amongst 1,200+ customer-centric leaders, now...
The desire to please customers continues to rank as a top priority for service organizations. Poor...
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