The 7 Worst Customer Services Mistakes and How to Fix Them
The customer is the center of any business. We refer to their desires and needs when...
The customer is the center of any business. We refer to their desires and needs when...
ContactBabel, a leading analyst firm for the contact center industry, just released this year's US Contact...
We're all well aware of the major hurdle retailers face: understanding consumer buying habits. Spending habits...
Why do people hate call centers so much? Usually, for reasons we can all relate to:...
We've all been that disgruntled customer at one point or another, where we find ourselves counting...
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
Social media allows you to connect, engage and interact with customers like never before. It's clear...
The traditional call center is used as a central hub for consumers to call agents regarding...
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