Whitepaper: 5 Major Ways Social Media has Changed Contact Centers
A critical shift has occurred in contact center operations. In 2012, for the first time, the...
A critical shift has occurred in contact center operations. In 2012, for the first time, the...
It’s an understatement to say social media is making an impact on customer loyalty. According to Sprout...
Written by Peggy Carlaw Your mission: Keep customer service costs low while keeping customer satisfaction high. Can...
Like Fonolo, Andrew Maher is on a mission to improve customer service. His blog, Service Please,...
Web 2.0 may have given consumers more control, but Forester states that it's "the access and...
As of March 2012, the majority of mobile phones in the US were smartphones. One result of...
In October 2012, 1st United Services Credit Union started using Fonolo. By adding Fonolo to its website, 1st USCU empowered their...
With smartphone penetration surpassing the 50% mark within the US, it's safe to say that these...
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