3 Takeaways from Our Discussion on Crisis Management for Customer Service
Last week, Fonolo hosted an insightful live discussion on how to handle customer service in a...
Last week, Fonolo hosted an insightful live discussion on how to handle customer service in a...
Today, changes to the contact center are a response to consumer behaviour, and not simply the...
Picture this: By dinner time tomorrow you’ll be sitting around the table enjoying a festive Thanksgiving...
The call center can be a great resource for getting questions answered, but it’s typically not...
Velocity Credit Union is based in Austin and has served the area since 1947. It is...
In a perfect world, your contact center would never put callers on hold. If hold time...
Your call center works hard year-round to make sure metrics are being met and customers are...
Join Fonolo, the Greater Toronto Area Contact Centre Association (GTACC), and three amazing keynote speakers for...
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