2018 has been a pivotal year for customer experience (CX). Industry wide, there is now a deeper understanding of CX as a multi-faceted, complex, incredibly important piece in the success (or failure) of any brand.
With this in mind, we’ve rounded up the most important and fascinating CX predictions for 2019, and provided our own thoughts on what they mean and how they will impact businesses in future. To stay at the top of your game in the year ahead, it’s essential to understand larger CX trends and how they are shaping our world and our industry. Read on as we detail five fascinating CX predictions to inform your 2019 CX strategy.