Four Metrics that your Utility Contact Center Needs to Track
Following widespread industry deregulation, the energy and utility sector has become increasingly competitive. With more and...
Following widespread industry deregulation, the energy and utility sector has become increasingly competitive. With more and...
In the age of disruption, Ryanair may best encapsulate the contrarian, rule-breaking streak sometimes required to...
It’s no secret that once upon a time, utility companies could get away with less than...
Core tenets of customer service are timeless: For example, “know your customer” is still as important...
Ah, the great outdoors. In Canada, we are blessed with an abundance of wildlife, majestic mountains,...
Last week, Fonolo hosted an insightful live discussion on the current state of AI and Natural...
Back in 2009, Apple filed for a trademark on its buzz-worthy phrase, “There’s an app for...
One thing is clear: Everyone is talking about artificial intelligence (AI) these days. If you look...
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