How to Prepare your Call Center for Black Friday
Smart retail contact center and call center leaders are plan ahead for the variety of challenges...
Smart retail contact center and call center leaders are plan ahead for the variety of challenges...
Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding...
Customer service is often not seen as the effective marketing tool that it is. It’s no...
This blog series explores two separate experiences related to the airline industry. In Round I, we...
Call center executives are constantly under pressure to find cost-savings. Yet, according to the Harvard Business...
Certain commentators in the customer service space have been predicting the death of the call center....
When it comes to contact center ‘best practices,’ the library runneth over: Hundreds of articles and...
After graduating from university, I spent a sun-soaked 18 months living in Southern California. Having moved...
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