Looking Ahead: Predicting the Future of BPOs [Live Discussion]
For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to cut...
For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to cut...
Outsourcing customer service is appealing for many reasons: It can save your business money and resources....
Avaya ENGAGE®, hosted by Avaya and the International Avaya Users Group (IAUG), is the largest gathering...
2018 has been a pivotal year for customer experience (CX). Industry-wide, there is now a deeper...
Last week, Fonolo hosted an insightful live discussion on the three main forms of text-based communication...
Consumers love to communicate with each other over text channels and, according to recent studies, they are eager to...
This post has been updated for 2020. Read it here: Top Customer Service Conferences for 2020...
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