Dangling Calls: A Fonolo Xmas Carol
Dangling calls, Queues are stalled. What's taking you so long? I just want to know why...
Dangling calls, Queues are stalled. What's taking you so long? I just want to know why...
In the last five years, the trend of outsourced overseas call centers has begun to reverse....
A few weeks ago, our CEO, Shai Berger, sat down with Peter Ryan, Principal Analyst and...
It’s no secret that next-gen consumers like to text with friends and even family rather than...
Guest Author: Scott Miraglia, CEO, Elevation Marketing Customer service isn’t just a buzzword. When done right,...
We did it! We made it to the last blog post of 2018. 135 blog posts....
Fall is in the air, and with it comes the promise of Thanksgiving! Thanksgiving is a...
Millennials (those aged 18 to 30) aka Generation Y, are the next generation of customers that...
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