Customer Service Blog

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Modern consumers want to be able to solve issues and get information...

Good training teaches employees in the customer service realm how to handle...

Are you the Yoda of your friends and family, full of realism...

Chatbots have earned a number of pseudonyms over the last few years....

The weight social media has on brand affinity and customer satisfaction is...

Few people would argue that technology is rapidly changing our culture, but...

Have you thought about implementing a call-back feature in your workplace? Are...

Customer loyalty is the backbone of any successful business. It is also...