Author: Guest Blogger

Modern consumers want to be able to solve issues and get information immediately but keeping up...

Good training teaches employees in the customer service realm how to handle complex customer issues in...

Are you the Yoda of your friends and family, full of realism and words of advice?...

Chatbots have earned a number of pseudonyms over the last few years. Some are accurate representations...

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The weight social media has on brand affinity and customer satisfaction is constantly growing. Today 84% of...

Few people would argue that technology is rapidly changing our culture, but it is the rate...

Have you thought about implementing a call-back feature in your workplace? Are you weighing out the...

Customer loyalty is the backbone of any successful business. It is also the key to profitability....