It seems like, every month, Apple is coming out with a new product or service for its customers to take advantage of, a gadget or a gizmo to “improve” their lives. A steady stream of people visit Apple stores to view, purchase, or try out some of its convenient gadgets hands-on. If you’ve ever walked through a mall where an Apple Store is present, you’ve seen the phenomenon: A mass of people congregating within its glass walls, standing at the product kiosks, handling items with interests and speaking with customer service professionals about the latest and greatest in Apple technology. When you have hundreds of people walking through the doors at any time, one can only imagine the demand on its customer service professionals.
Common practice in a retail environment dictates that you use a customer’s name, greet them at the first available opportunity, and smile whenever possible. But in an environment like an Apple store — where you could have up to 10 customers at any given time — there’s more to consider. We went onsite to investigate their customer service practices and to see how they respond to such high-volume demands every day of the week.
Are you the Yoda of your friends and family, full of realism and words of advice? You may not realize it, but if you’ve ever worked in a customer facing position, you’ve likely learned some hard lessons about life. The call center can truly open your eyes to human behaviour and the psychology behind it. By interacting with people constantly, it’s inevitable that you’ll eventually get hit smack dab in the face by some real-life wisdom during your time at work. It might take years, even decades, to cultivate the knowledge and humility call center agents learn in a fairly short period of time.
Chatbots have earned a number of pseudonyms over the last few years. Some are accurate representations of the technology; others are just downright wrong. I mean, you wouldn’t call your customer service agent by a different name other than the one they gave you, right?
The weight social media has on brand affinity and customer satisfaction is constantly growing. Today 
Few people would argue that technology is rapidly changing our culture, but it is the rate at which these changes are happening that may be surprising to some. In five years, it is estimated that our technology will be 32 times more advanced than it is today. Social media is one of the primary drivers of these advancements because it turns every business into a 24/7 global establishment.
Have you thought about implementing a call-back feature in your workplace? Are you weighing out the benefits? Call-back solutions could be instrumental in creating a positive working environment for your staff. It has the capacity to 
Customer loyalty is the backbone of any successful business. It is also the key to profitability. Statistics show that attracting a new customer can cost up to 30 times more than keeping an existing customer, according to The Chartered Institute of Marketing, and most industries 
Fall is in the air, and with it comes the promise of Thanksgiving! Thanksgiving is a time to put aside the cynicism and negativity of everyday life and be thankful for the upstanding customer service interactions that are sometimes ignored in the media in favor of more attention-grabbing negative headlines.
Millennials (those aged 18 to 30) aka Generation Y, are the next generation of customers that businesses need to attract in order to succeed. This generation is set to overtake baby boomers on spending power, and will surpass Generation X soon after that. The challenge is they are so different from past generations that businesses must adapt to a new style of customer service.
Facebook is constantly redefining the social media game, and the popular networking site’s recent foray into e-commerce, via its base of business “like pages”, is no exception. While recent changes to the Facebook business algorithms and advertising have a lot of companies rethinking their social strategies, the same customer service motto still rings true: Communication is key.
