Are you the Yoda of your friends and family, full of realism and words of advice? You may not realize it, but if you’ve ever worked in a customer facing position, you’ve likely learned some hard lessons about life. The call center can truly open your eyes to human behaviour and the psychology behind it. By interacting with people constantly, it’s inevitable that you’ll eventually get hit smack dab in the face by some real-life wisdom during your time at work. It might take years, even decades, to cultivate the knowledge and humility call center agents learn in a fairly short period of time.
Here are 5 real-life lessons often learned as a call center agent: Continue reading