Hold Music Not Captivating You?
Who doesn't love being on hold? The hours wasted, the subtle reinforcement that perhaps your call...
Who doesn't love being on hold? The hours wasted, the subtle reinforcement that perhaps your call...
The road to hell may be paved with good intentions, but so is the contact center....
If you're not entirely sure what "omni-channel" means, you're not alone. Omni-channel effectively extends the concept...
It's been said that you never get a second chance to make a first impression, something...
If there's one thing most of us hate, it's waiting on hold. After all, who would...
We talk a lot about other companies, and about how their corporate culture plays a major...
Yes, it's true: Santa's watching your call center. He knows which ones have been naughty, and...
At the best of times, being a customer service representative can be a thankless job. During...
Select the type of demo you'd like.