Give Thanks: Make Your Call Center the Heart of Your Customer Journey
It's Thanksgiving today and to call center execs everywhere that means one thing: Black Friday, one...
It's Thanksgiving today and to call center execs everywhere that means one thing: Black Friday, one...
Here at Fonolo, we spend our days helping companies eliminate hold time. To that extent, we...
For many companies, hiring an external service provider to handle after-hours calls is a cost-effective way...
People often ask me what makes a call center experience "great". Much depends on the context,...
Anyone that travels knows how frustrating it can be to reach someone at an airline call...
According to Aberdeen, contact center agents spent 25% of their time idle – paid time where...
If you're like me, you're probably tired of hearing overused marketing buzzwords, especially when used in...
Businesses lose customers every day by putting them on hold. They hang up. They go elsewhere....
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