3 Ways to Maintain Customer Relationships Across Channels
The future of multi-channel customer service is ever-growing. According to CCIQ, 88% of companies have adopted multi-channel...
The future of multi-channel customer service is ever-growing. According to CCIQ, 88% of companies have adopted multi-channel...
It's hard to deliver a great experience to callers after they've been put on hold. Most...
We often talk about the difference between satisfied customers and loyal customers, the latter being vastly...
Looking for the lastest contact center trends in 2020? You can find the the 2020 contact...
Investing in a call-back solution is a strategic way to lower abandon rates, smooth out spikes...
Increasingly, companies are recognizing the importance of customer service to their business. Once seen as just...
With more than half of 2014 under our belt, it's a good time for organizations to...
You simply can't overstate the importance of customer service on a company's bottom line. When every...
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