Author: Jessica Suezin

Let’s face it: There are bound to be unpredictable, negative circumstances that any organization will bravely...

People are busy, often going from meeting to meeting at work, chasing after their kids, running...

People often hear the word ‘bots’ and immediately think about some dystopian science fiction flick they’ve...

It’s the most wonderful time of the year! For most retail companies, the fourth quarter of...

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Great customer service starts with making great hires. But that’s not where it ends. Providing excellent...

If you were to check your company’s social media mentions right now, there is a very...

From SMS to live chats, messaging is becoming an important part of different companies’ sales and...

When you work in a call center, an unexpected spike in call volume can quickly become...