Why Your Customer Service Strategy Should Include Online Chat
You've probably already noticed: There is a major shift towards messaging in the customer service game....
You've probably already noticed: There is a major shift towards messaging in the customer service game....
Retail is transforming at an increasing rate, and more than ever. Advances in Artificial Intelligence (AI)...
Today’s customers are savvier than ever before and one thing many of them are looking for...
With the powerful tool of social media, customers everywhere now have an expansive platform with which...
While call centers continue to be a crucial component to a company’s customer service strategy, digital...
While on a call with a customer, the language used is incredibly important. Call center agents...
Utility companies provide people with critical and valuable services: Heat, hydro, and other essentials that consumers...
The buying experience often gets the most attention in customer service. Conversions are the name of...
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