Why Your Customer Service Strategy Should Include Online Chat
You've probably already noticed: There is a major shift towards messaging in the customer service game....
Author: Jessica Suezin
Four Strategies to Help Your Team Resolve Customer Service Complaints Quickly
Want to order pizza for dinner? It will be at your door in 30 minutes. Looking...
Four Podcasts Every Customer Service Manager Should Listen To
Retail is transforming at an increasing rate, and more than ever. Advances in Artificial Intelligence (AI)...
Four Reasons Why Personalized CX is Essential
Today’s customers are savvier than ever before and one thing many of them are looking for...
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4 Brands Using Cutting-Edge Customer Service Technology
With the powerful tool of social media, customers everywhere now have an expansive platform with which...
4 Brands Providing Amazing Customer Service with Social Media
While call centers continue to be a crucial component to a company’s customer service strategy, digital...
Four Phrases Call Center Agents Should Avoid at All Costs
While on a call with a customer, the language used is incredibly important. Call center agents...
Why Utility Companies Need to Embrace Modern CX Technology
Utility companies provide people with critical and valuable services: Heat, hydro, and other essentials that consumers...