Author: Jessica Suezin

The buying experience often gets the most attention in customer service. Conversions are the name of...

Customer service is a difficult job at the best of times. However, when your customers are...

December has arrived, which means different things for different people. While many of us are gearing...

Good customer service is crucial to the success of any business. It also happens to be...

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There is no question that customer service is changing quickly. From website FAQs, to live chat...

Analytics is a key part of any company’s road to success. It’s important for all departments...

These days, customers are savvier than ever. Generic, sales-heavy marketing campaigns no longer have the same...

“I just want to speak to a real person” has become a token phrase used by...