A Guide to Average Speed of Answer (ASA) in the Call Center
Running an effective call center is all about resolving customer issues in a timely fashion. One...
Author: Jordan Maxwell
Your Guide to Call Center Outsourcing in 2021
When you first start a business, everything is on you - from accounting to customer service...
Will the Pandemic Change Call Centers?
The coronavirus has altered the way that contact centers reach out to their customers and will...
How to Train, Support, and Coach Customer Service Agents
There's always a script — a basic list of questions or responses to customers who have...
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6 of the Best Apps for Remote Contact Center Teams
At a time when many business owners are removed from face-to-face interaction with their clients —...
Is Call-Out Culture a Necessary Evil?
We are living in a strange time. Almost every aspect of our lives has changed since...
6 Simple Tips for Social Media Customer Service Success
These days, the odds are pretty high that a business will have a presence on social...
2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service is easy to spot...