Will the Pandemic Change Call Centers?
The coronavirus has altered the way that contact centers reach out to...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From Jordan Maxwell
How to Train, Support, and Coach Customer Service Agents
There's always a script — a basic list of questions or responses...
6 of the Best Apps for Remote Contact Center Teams
At a time when many business owners are removed from face-to-face interaction...
Is Call-Out Culture a Necessary Evil?
We are living in a strange time. Almost every aspect of our...
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6 Simple Tips for Social Media Customer Service Success
These days, the odds are pretty high that a business will have...
2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service...
Checking In: JetBlue and Gladly Partnership Improves Customer Service
Airline services have been scrambling to improve their customer service strategies and...
Give your Brand a Competitive Advantage with Sustainability
Where does your brand sit on the green-o-meter? It's worth asking yourself...