Author: Jordan Maxwell

Running an effective call center is all about resolving customer issues in a timely fashion. One...

When you first start a business, everything is on you - from accounting to customer service...

The coronavirus has altered the way that contact centers reach out to their customers and will...

There's always a script — a basic list of questions or responses to customers who have...

At a time when many business owners are removed from face-to-face interaction with their clients —...

We are living in a strange time. Almost every aspect of our lives has changed since...

These days, the odds are pretty high that a business will have a presence on social...

Good customer service can be hard to find. Conversely, bad customer service is easy to spot...