4 Tips to Reduce Call Abandonment in Your Contact Center
If you’re looking for tips to improve your call abandonment rate, you’ve come to the right...
If you’re looking for tips to improve your call abandonment rate, you’ve come to the right...
Running an effective call center is all about resolving customer issues in a timely fashion. One...
When you first start a business, everything is on you - from accounting to customer service...
The coronavirus has altered the way that contact centers reach out to their customers and will...
There's always a script — a basic list of questions or responses to customers who have...
At a time when many business owners are removed from face-to-face interaction with their clients —...
We are living in a strange time. Almost every aspect of our lives has changed since...
These days, the odds are pretty high that a business will have a presence on social...