4 Tips to Reduce Call Abandonment in Your Contact Center
If you’re looking for tips to improve your call abandonment rate, you’ve come to the right...
Author: Jordan Maxwell
A Guide to Average Speed of Answer (ASA) in the Call Center
Running an effective call center is all about resolving customer issues in a timely fashion. One...
Your Guide to Call Center Outsourcing in 2021
When you first start a business, everything is on you - from accounting to customer service...
Will the Pandemic Change Call Centers?
The coronavirus has altered the way that contact centers reach out to their customers and will...
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How to Train, Support, and Coach Customer Service Agents
There's always a script — a basic list of questions or responses to customers who have...
6 of the Best Apps for Remote Contact Center Teams
At a time when many business owners are removed from face-to-face interaction with their clients —...
Is Call-Out Culture a Necessary Evil?
We are living in a strange time. Almost every aspect of our lives has changed since...
6 Simple Tips for Social Media Customer Service Success
These days, the odds are pretty high that a business will have a presence on social...