Is Call-Out Culture a Necessary Evil?
We are living in a strange time. Almost every aspect of our...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From Jordan Maxwell
6 Simple Tips for Social Media Customer Service Success
These days, the odds are pretty high that a business will have...
2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service...
Checking In: JetBlue and Gladly Partnership Improves Customer Service
Airline services have been scrambling to improve their customer service strategies and...
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Eco-Friendly Sustainability: Give your Customer Service the Competitive Advantage
Where does your brand sit on the green-o-meter? It's worth asking yourself...
#CS Lessons: Samsung Sinks, then Swims, with its Customer Service Strategy
What do you do when you unveil a new smartphone or app...
The Heist: Telecommunications Companies Taking the Power Back
Let us tell you a story. Back in May, a Canadian company...
How the Hotel Industry is Changing Customer Service Patterns Forever
Customer service has always been the linchpin that determined success or failure...