Checking In: JetBlue and Gladly Partnership Improves Customer Service
Airline services have been scrambling to improve their customer service strategies and initiatives, making key investments...
Airline services have been scrambling to improve their customer service strategies and initiatives, making key investments...
Where does your brand sit on the green-o-meter? It's worth asking yourself this, as more and...
What do you do when you unveil a new smartphone or app that’s not quite ready...
Let us tell you a story. Back in May, a Canadian company — Fido Solutions, which...
Customer service has always been the linchpin that determined success or failure in the hotel industry....
Picture it: A young American family booking a flight to a city in another country via...
It seems like, every month, Apple is coming out with a new product or service for...
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