30 Call Center Tips and Tricks You Can’t Live Without
Call center work gets a bad rap for being stress-inducing, soul-sucking, and...
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Call center work gets a bad rap for being stress-inducing, soul-sucking, and...
In 2013, CCMC and NOVA1 Contact Centers conducted a "Customer Rage Study"...
There's a quote that many managers — across industries — live by....
Operating a successful contact center is rarely a simple undertaking. As any...
Looking for 2019's Top 10 Worst Companies to call? You can find...
Since the inception of the voice channel, businesses have faced and overcome...
If you’re reading this, there’s a good chance you’ve been placed on...
Customer service is known for high turnover rates and agent burnout, however,...