Author: Nicolina Savelli

Looking for 2019's Top 10 Worst Companies to call? You can find it here. At the...

Since the inception of the voice channel, businesses have faced and overcome many obstacles to improve...

If you’re reading this, there’s a good chance you’ve been placed on hold at least once...

Customer service is known for high turnover rates and agent burnout, however, some professionals greatly excel...

On any given day, contact centers run the risk of experiencing a surge in call volume....

Many organizations now report that outsourcing decisions are no longer solely based on cost reduction, but...

It’s that time of year again, the holidays are creeping in, and before you know it...

You’re ready to outsource your call center, but not sure where to start. It’s a tale...