Who Are You #OnHoldWith? Top Twitter Complaints this Month
It’s time for a mid-summer’s round up of the worst onholdwith.com offenders...
Your best source of customer service news, views, resources, and best practices
It’s time for a mid-summer’s round up of the worst onholdwith.com offenders...
The multi-channel customer experience has raised a number of questions about how...
Contact center operations and the technology that’s used to aid the experience...
Customer service has never been work for the weak. It takes someone...
“Ten years ago there was no web chat, smart phone apps, social...
Did you know that a typical business only hears from 4% of...
Something serious has come to our attention: Some organizations still don’t know...
Today, the customer experience is arguably the number one determinant of an...