Who Are You #OnHoldWith? Top Twitter Complaints this Month
It’s time for a mid-summer’s round up of the worst onholdwith.com offenders...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
4 Risks of Not Tracking the Customer Journey
The multi-channel customer experience has raised a number of questions about how...
Debunking 4 Call Center Myths
Contact center operations and the technology that’s used to aid the experience...
How to Reduce Agent Churn: 5 Tips for Keeping Your Best Talent
Customer service has never been work for the weak. It takes someone...
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3 Ways to Sharpen Your #CX Skills
“Ten years ago there was no web chat, smart phone apps, social...
5 Superb #CX Tactics That Trump Your Current Strategy
Did you know that a typical business only hears from 4% of...
The Difference Between Customer Service and Customer Experience
Something serious has come to our attention: Some organizations still don’t know...
The Worst Advice We’ve Ever Heard About the Customer Experience
Today, the customer experience is arguably the number one determinant of an...