Are You Guilty of These Customer Service Pitfalls?
Each year companies lose an estimated $41 billion due to their poor customer service. On top...
Each year companies lose an estimated $41 billion due to their poor customer service. On top...
The 2015 Global State of Multichannel Customer Service Report found that 60% of customers have higher...
320 million – That’s the latest tally of monthly users who are currently active on Twitter....
Good customer service doesn’t just happen. It comes from a number of places – namely a...
According to Twitter, in the past two years the number of Tweets directed at leading brands’...
In the name of fostering good customer service, Fonolo recently launched its First Annual Customer Experience...
To run a successful operation, call center managers must overcome a number of obstacles. From caller...
Call center agents go through a lot every single day. For instance, they help resolve customer...
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