Why Your Call Center Agents Deserve a Guinness
St. Patrick’s Day has long been considered a great excuse to pour yourself a cold one...
St. Patrick’s Day has long been considered a great excuse to pour yourself a cold one...
Agent morale can be a key indication of flaws in your business. Happy agents – those...
You’ve got to start with the customer experience and work back towards the technology, not the...
We are thrilled to announce the launch of Fonolo’s first annual Customer Experience Excellence Awards. This...
It can be tough to maintain a healthy diet while working in a call center, but...
There's a quote that many managers — across industries — live by. You may have heard...
72% of customers who make a complaint on Twitter expect the company to respond within one...
Did you know it costs businesses 5 times more to acquire new customers than it does...
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