How to Deliver Great Customer Service in a Crisis [Live Discussion]
On any given day, contact centers run the risk of experiencing a...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From Nicolina Savelli
Why Call Center BPOs Need to Offer Call-Backs
Many organizations now report that outsourcing decisions are no longer solely based...
Why the Customer Experience is Important for All Shoppers [Video]
It’s that time of year again, the holidays are creeping in, and...
How to Create a Strong Call Center BPO Strategy in Minutes
You’re ready to outsource your call center, but not sure where to...
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Catch Fonolo at the National Credit Union Call Center Conference
Credit unions must be competitive in order to stand out from those...
Why Your Call Center Should Not Send Customers to Voicemail [Whitepaper]
Do you send customers to voicemail when there are not enough agents...
Top 10 Angry Tweets from Customers Waiting On Hold
Onholdwith.com is a community-driven platform that aims to end hold time for...
Catch Fonolo at the ICMI Contact Center Demo & Conference
Fonolo is excited to return as a sponsor for this year’s Contact Center...