Onholdwith.com is a community-driven platform that aims to end hold time for customers. The website tracks companies who are experiencing the most complaints on Twitter from people waiting on hold. It’s our way of recognizing which businesses need to improve their call center hold times, and could benefit from a call-back solution like Fonolo’s. But the most interesting part of onholdwith.com are the tweets themselves.
By the time someone has taken to social media to unleash their innermost hold-time frustrations, the result can be truly eye-opening, and sometimes pretty darn hilarious. I mean, if you’re waiting on hold for 4 hours, you have to find humor in hearing, “Your call is important to us, please hold,” for the 89th time, right?
We’ve looked at the top 10 hold time offenders this month, and scoured their Twitter complaints to compile some of the most cringe-worthy responses to waiting on hold.