Are You Freaking Out About Your Low CSat Score?
Customer satisfaction, otherwise known as CSat (when referring to the contact center), indicates overall customer happiness....
Customer satisfaction, otherwise known as CSat (when referring to the contact center), indicates overall customer happiness....
In this handy playbook, contact center leaders will learn the ins and outs of improving customer...
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing the future of chat-for-commerce...
Every third Thursday, at the beginning of every quarter, is known as #GetToKnowYourCustomersDay. In the name...
Messaging platforms are fast becoming the most desired method of communication among consumers and businesses thanks...
Every quarter we head on over to onholdwith.com and countdown which companies are being called out...
Recently, Shai Berger, CEO of Fonolo had the pleasure of speaking with former model turned entrepreneur,...
The “selfie” has become an essential part of internet culture today. You’re bound to find at...
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