It’s no mystery that contact centers experience higher than normal call volumes during the holidays. Frantic customers, with last minute requests, are hoping to get everything done before businesses close for the New Year. It’s a stressful period for any customer service agent, and managers should always prepare for the worst and hope for the best. Having a CRM solution and a call-back option in place will certainly help during this chaotic time. On top of that, you can use the holiday season as an opportunity to engage with staff and keep them motivated. After all, if you want customers to leave with a warm and fuzzy feeling after interacting with your brand, you’ll need to have cheerful agents!
Here are 5 ways to make your call center happy for the holidays: