[Webinar] 4 Ways to Turn Your Call Center into an Omni-Channel Workhorse
Having an omnichannel contact center is becoming increasingly important as channel options are diversifying and consumers...
Having an omnichannel contact center is becoming increasingly important as channel options are diversifying and consumers...
Historically, great customer service depended on one thing: people. Call center agents acted as the main...
So, your customer base is constantly growing but your call center is at max capacity. You’re...
Are you having a rocky relationship with your contact center? Maybe you’ve been a victim of...
To automate or not to automate? That is the question many Business Process Outsourcers (BPOs) are...
Which social channels do you turn to for customer support? Twitter? Facebook? Maybe even a direct...
Is your business stuck in the past? Too comfortable or resistant to change? For many leading...
As consumers become more empowered, organizations need to think about what it truly means to be...
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