Mo’ Mustaches, Mo’ Happiness: The Rise of the Movember Movement
The history of Movember began 17 short years ago when a local news channel reported that...
The history of Movember began 17 short years ago when a local news channel reported that...
It’s not rocket science: When your support line is busier than usual (or just can’t handle...
So, you want to be a call center manager? Maybe you’ve worked in the customer service...
The voice channel is here to stay. In recent years it has faced numerous technological challenges...
Operating a successful contact center is rarely a simple undertaking. As any customer support manager knows,...
Picture it: Your customer service is being inundated with calls, emails, and messages through every channel...
The IVR (Interactive Voice Response) has been the bane of many customers’ existence since its inception....
It’s a six-letter word that most doctors tell their patients to beware of, or they could...
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