5 Big Call Center Mistakes to Watch Out For [Infographic]
We live in the age of the customer and increasing expectations are making it harder than...
We live in the age of the customer and increasing expectations are making it harder than...
It might seem like a simple job, but being successful in the customer service industry requires...
The customer experience has transformed significantly over the last century. From 1900 until the 1960s we...
Recently, we saw a catastrophic customer service meltdown at Southwest Airlines, initiated by an unforeseen IT...
Newsflash: Only 1% of customers feel that their expectations of good customer service are always met. That factoid presents...
It’s time for a mid-summer’s round up of the worst onholdwith.com offenders we’ve seen this month....
The multi-channel customer experience has raised a number of questions about how call centers should effectively...
Contact center operations and the technology that’s used to aid the experience has progressed tremendously over...
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