How to Train Your Call Center Agents to Exercise Empathy
Is empathy worth adding to your call center agent training initiatives? The answer is yes -...
Is empathy worth adding to your call center agent training initiatives? The answer is yes -...
Have you mapped out your optimal contact center seating arrangement? Your work environment has more of...
What is adherence reporting, and why does it matter to your call center? Read on to...
Virtual hold solutions are becoming the new standard for the call center industry. We've compiled the...
Your IVR sets the tone for the customer's call center experience. If you're looking to refresh...
If your analytics aren't telling a story, you're not doing it right. Find out how to...
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