What is Call Overflow Handling? 4 Reasons Your Call Center Needs it Now
High call volumes getting the best of your call center? Call overflow handling may be the...
High call volumes getting the best of your call center? Call overflow handling may be the...
Hyundai, like Sunday.” I asked for it. I asked for the correct pronunciation of that internationally-renowned...
ADP Canada and the Secret Behind Customer Service Success
A thoughtful human being on the other end of the line when you call for help....
For me, the soul of pre-21st Century customer service can be captured in three poignant words:...
Build a deck. Outfit a room. Fill a prescription. Get a birthday card. Purchase a television....
Every year we ask: What can contact centers do to bolster their efficiency, productivity, and customer...
Contact center managers are, at their core, problem-solvers. One of the most challenging problems they often...
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