15 Top Call Center Overflow Handling Services
In the market for a call center handling overflow service? Here's a shortlist of great businesses...
Author: Samantha Mehra
What is Call Overflow Handling? 4 Reasons Your Call Center Needs it Now
High call volumes getting the best of your call center? Call overflow handling may be the...
How Hyundai Canada is Signaling a New Era for the Auto Industry
Hyundai, like Sunday.” I asked for it. I asked for the correct pronunciation of that internationally-renowned...
ADP Canada and the Secret to Customer Service Success
ADP Canada and the Secret Behind Customer Service Success
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Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
A thoughtful human being on the other end of the line when you call for help....
How 3 Ancient Retail Stores Are Staying Relevant
For me, the soul of pre-21st Century customer service can be captured in three poignant words:...
Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday card. Purchase a television....
The Best Advice for Contact Centers in 2020 from the Experts
Every year we ask: What can contact centers do to bolster their efficiency, productivity, and customer...