6 Small Changes That Make A Big Difference in Your Contact Center
It could be argued that customer service is uniformly about a few core things: Giving...
Author: Samantha Mehra
Boo-tiful!: 5 Clever Halloween Costumes for the Call Center
BOO! Now that I've got your attention (and, assuming you speak 'ghost'), allow me to continue:...
Inspiring Customer Service Advice in Less than 280 Characters
As we transition into autumn, it's easy for us in customer service to lose the steam,...
Join Fonolo at SOCAP’s RE-IMAGINE Customer Care Conference
Summer may be over, but the sun is rising on a busy 2018 fall trade show...
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What’s Holding Back the Contact Center Industry?
Contact centers are like people: We’re all at different stages, chugging along healthily but sometimes faltering...
How to Use Social Media to Support Your Customers
Tweet. As early as the 19th century, “tweet” was a charming term in the English...
The Golden Rules of Contact Center SLAs
As the official written contract shared between two parties, a service level agreement is a commitment...
Goals: How One NHL Team Scored a Customer for Life
I'm sitting here in Canada, a vast country with an ever-debated culture. Part of that debate...