Are You Losing Customers to Hold Time?
Can your business afford to put callers on hold? If you're not sure, consider these 3...
Can your business afford to put callers on hold? If you're not sure, consider these 3...
I just returned from Frost & Sullivan's Contact Center Executive MindXchange, where I had the pleasure...
Call Centre Week Canada will be taking place on April 28th and 29th in beautiful Toronto. I am...
There seems to be a growing interest in using SMS to improve the customer service experience....
It happened again. I was calling a service provider (a shipping company). First I heard "All...
Executives charged with overseeing a call center face a multitude of challenges. Many fast-changing trends continue to change...
As consumers, we want a good experience… no, scratch that. We want good "engagement" with the...
In a few weeks, Enterprise Connect, the largest event covering enterprise communication and collaboration, will open in...
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