Is Customer Experience Worse in the Age of Twitter?
The impact of social media on customer service has been addressed on this blog many, many times. To...
The impact of social media on customer service has been addressed on this blog many, many times. To...
A few weeks ago I wrote about the growing popularity of the term “customer engagement” as...
This blog usually covers matters relating to call center technology or customer service. Today's post is...
We had a terrific webinar last week about call center trends for 2014. It's available for...
The migration to the cloud is the most dramatic trend in the contact center industry today....
Successful companies know that a focus on customer experience is essential to prosperity in the market....
I'm pleased to share with you a new Customer Success Story for today's video break. The...
The holiday season brings both challenges and opportunities for retailers. With the increased shopping activity, the...
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