Adding Call-Backs to Your Call Center? Choose Cloud For Max Speed and ROI
I am often asked about how Fonolo compares with other options on the market such as...
I am often asked about how Fonolo compares with other options on the market such as...
Call-backs are a much under-appreciated feature of the call center landscape. As I mentioned in last...
If your call center has long hold times then study after study tells us that your customer satisfaction is at...
Today's video talks about connecting a call center to a company's website and mobile app through...
Ever since companies started using Twitter for customer service, I’ve had an uneasy feeling about it....
The use of text-based chat for customer service has exploded in recent years. According to a...
Last week we published a list of top analysts covering the contact center space. Those folks...
The contact center industry has been using the term "multi-channel" for over a decade to describe...
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