This is our 1000th Post! A Look Back at Our Greatest Hits
It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000th blog post!...
It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000th blog post!...
It’s been a while since we did a report round-up post. It’s not for lack of...
Containment rate is a well-established performance metric in the customer service world, but not as well-known...
Avaya made good use of its annual Avaya ENGAGE® conference to show off its new branding...
This post was supposed to be about the “Top Contact Center Acquisitions of 2018”, but two...
2018 was a big year for the contact center industry. Major product launches, intriguing acquisitions, new...
It’s been a big year for Avaya, probably the most important 12-month period in the company’s...
Some quick history: 10 years ago, I attended a conference called Emerging Communications (eComm). It was...
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