Earnings Reports Show Call Center Momentum
A number of call center companies reported earnings in the last few weeks, so it’s time...
A number of call center companies reported earnings in the last few weeks, so it’s time...
Everyone involved in customer service wants to understand consumer channel preference. Otherwise, how can you allocate...
Every tech trend has a natural lifespan. It starts on the fringes, builds momentum with early...
A year ago, the CPaaS (Communications Platform as a Service) space seemed settled into comfortable middle-age....
By every measure, the tech scene in Toronto is exploding. Venture capital (VC) investment is hitting...
Big news in the call center world broke last week: NewVoiceMedia (NVM) was acquired by Vonage...
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
We got a lot of feedback on last week’s blog, both in private and in public...
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