Call Center Cloud Conversion Continues
Most people don’t realize the impressive scale of the contact center industry. Collectively, we spent 190...
Most people don’t realize the impressive scale of the contact center industry. Collectively, we spent 190...
We’re about half-way through 2018, and the pace of acquisitions in the call center space has...
A surefire way to fall out of favor with a customer is to leave them on...
It’s earnings time. We’ve been following publically-traded companies for whom the cloud call center is a...
A live human conversation is a powerful thing. Despite all the innovation in the world of...
It’s been an exciting year so far in the world of contact centers. In just the...
In the wide world of call center metrics, “service level” has always held a special place....
Apple's new Business Chat could have a huge impact on customer service by changing the balance...
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