5 Great Call Center Agent Retention Strategies
We’ve all heard about the human touch and how important it is in the CX and...
Author: Veronica Yao
Self-Service: A Complete Guide for the Modern Call Center
How do self-service tools and strategies apply to your call center? Dive into our complete guide...
CX4Now: What Influencers Say About Self-Service in the Contact Center
Self-service is one of the hottest topics in the CX and contact center spaces. Find out...
Our Top 6 Picks for Call Center Automation Software
Which automation solutions are best for your call center? We explore the best industry tools to...
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Your Introduction to Call Center Automation
Find out how the latest automation tools can help optimize your contact center and improve overall...
The Ultimate Guide to Call Center Training
Call center training has always been one of the key pillars of running a successful call...
CX4Now: CX and Contact Center Trends to Watch, According to These Influencers
We asked influencers and leaders within the CX and contact center spaces to weigh in on...
The Top Hold Time Offenders of 2022 Revealed (And Airlines Aren’t Doing So Hot)
Airlines have dominated our list of hold time offenders this year. Find out what the Twitterverse...