9 Types of Call Center Customers (and How to Deal With Them)
Call center agents deal with dozens of customers each day, each with a unique problem to...
Call center agents deal with dozens of customers each day, each with a unique problem to...
Like any profession, it’s very common for call center agents to fall into bad habits. That’s...
What is the primary purpose of a contact center agent? You might say it’s to close...
Why do we treat call center overwhelm like a necessary evil? Call volumes spike, agents get...
Lots of conversations happen daily at your contact center. But do you know what’s being left...
The COVID-19 pandemic has impacted industries worldwide, but few others are feeling the heat like the...
So, you’re hiring a new call-center agent. The reality is, finding the perfect new hire can...
Does your call center feel more like a burden than an asset? You’re not alone — contact...
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