Amid Messaging Channel Jungle, SMS Stands Alone
Text-based communication plays a growing role in customer service. There are several big questions around how...
Category: AI
Customer Experience Trends in 2019
We are now controlling the transmission. This year, the only transmission that companies should be ‘tuning...
4 Takeaways from Our Live Discussion on The Future of BPOs [Video]
Last week, Fonolo hosted an insightful live discussion on the future of BPOs. The expert panel...
Looking Ahead: Predicting the Future of BPOs [Live Discussion]
For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to cut...
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Year in Review: What Contact Centers Learned in 2018
Welcome to January, a time that kick-starts a new year and inspires us to improve, grow,...
The Undead: AI Can’t Die Because its Definition Keeps Changing
Every tech trend has a natural lifespan. It starts on the fringes, builds momentum with early...
How to Explain AI to Your Mom [Slide Share]
When it comes to Artificial Intelligence (AI), there are many fear-mongering headlines in circulation. Recently, Elon...
What Does it Mean for Commerce to be Conversational?
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...