Dangling Calls: A Fonolo Xmas Carol
Dangling calls, Queues are stalled. What's taking you so long? I just want to know why...
Category: Call Backs
Contact Centers Are Using More Call-Backs Than Ever
As the contact center continues to evolve rapidly, it’s important to take a step back and...
How Trax Credit Union Beat Call-Spikes During COVID
Learn how this clever credit union survived the COVID-19 call surges by leveraging a simple, powerful...
Fonolo Saves Credit Union from Cisco Call-Back Chaos
One of the best things about our industry is that we get to work with lots...
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The Top 3 Call Center Hiring Hacks
In the last five years, the trend of outsourced overseas call centers has begun to reverse....
The Power of SMS Technology in Call-Back Communication
People are busy, often going from meeting to meeting at work, chasing after their kids, running...
Cleaning Up a Customer Relationship Mess: Going Back to Basics
People like shiny new things. The same cannot always be said about pesky new software updates...
Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday card. Purchase a television....