How it’s Done: Click-to-Call, Web Call-Backs and Virtual Queuing
We had a terrific webinar last week with guest Nate Sidmore, Web Analyst, from World Travel...
We had a terrific webinar last week with guest Nate Sidmore, Web Analyst, from World Travel...
We've all been that disgruntled customer at one point or another, where we find ourselves counting...
Whether you call it "holding your place in the queue", "call-back software", or "virtual queuing", it...
Over 200 participants joined Fonolo for a terrific webinar unpacking annual trends and discussing Intelligent Call-backs"...
Are you still putting your callers on hold? Here's some bad news: They hate it. They'll...
My post last week demystifying Call-Backs vs Click-to-Call vs Virtual Queuing got quite a bit of...
In the battle to improve the call center experience, three frequently used terms are: call-back, click-to-call,...
No one should have to wait on hold anymore. Virtual queuing technology -- which replaces hold...
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