Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
A thoughtful human being on the other end of the line when you call for help....
A thoughtful human being on the other end of the line when you call for help....
Good customer service can be hard to find. Conversely, bad customer service is easy to spot...
Airline services have been scrambling to improve their customer service strategies and initiatives, making key investments...
Let’s face it: There are bound to be unpredictable, negative circumstances that any organization will bravely...
It’s hard to get clear, objective data about the overall state of self-service technology. Case studies...
The RingCentral-Avaya announcement from last week had a lot of industry watchers scratching their heads. The...
Like most companies competing in the modern marketplace, the financial industry is subject to spikes in...
When you work in a call center, an unexpected call volume spike can quickly become problematic....
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