What Customers Want and Expect from your Call Center
Certain commentators in the customer service space have been predicting the death of the call center....
Certain commentators in the customer service space have been predicting the death of the call center....
One of our goals with the Fonolo blog is to expose our readers to a broad...
Here at Fonolo, we understand the many issues call centers face in regards to staffing, spikes,...
While on a call with a customer, the language used is incredibly important. Call center agents...
Text-based communication plays a growing role in customer service. There are several big questions around how...
We are now controlling the transmission. This year, the only transmission that companies should be ‘tuning...
Think a crisis will never happen to your brand? Think again. 2018 proved that reputation-damaging blunders...
Call centers have become notorious for possessing one of the highest employee attrition rates of any...
Select the type of demo you'd like.