A Short History of Call Center Technology
This blog is for contact center industry newbies. It’s a quick rundown of call centers and...
This blog is for contact center industry newbies. It’s a quick rundown of call centers and...
Contact center technology has come a long way since its early years as a jury-rigged air...
It's easy to get complacent in the call center, taking customer queries one after the other....
The COVID-19 pandemic threw a wrench in the works of many contact centers. We found a...
To promote the benefits of working as a call center agent, you need to be aware...
It’s easy to get fixated on labels. That’s why, in the contact center world, extroverts are...
Call center agents deal with dozens of customers each day, each with a unique problem to...
Like any profession, it’s very common for call center agents to fall into bad habits. That’s...
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