COVID-19 Safety Measures for Call Centers
As we transition back to the call center, we all need to do our part to...
As we transition back to the call center, we all need to do our part to...
Depending on which news outlets you follow, you may be under the impression that traditional brick-and-mortar...
In the last five years, the trend of outsourced overseas call centers has begun to reverse....
A thoughtful human being on the other end of the line when you call for help....
Let’s face it: There are bound to be unpredictable, negative circumstances that any organization will bravely...
With Black Friday and Cyber Monday nearly upon us, the vast majority of retail call centers...
People often hear the word ‘bots’ and immediately think about some dystopian science fiction flick they’ve...
What do you do when you unveil a new smartphone or app that’s not quite ready...
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