Having a Crisis Contingency Plan for Your Call Center
Let’s face it: There are bound to be unpredictable, negative circumstances that...
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Most Recent From Call Center
Workforce Management Tips for Call Centers During the Holiday Season
With Black Friday and Cyber Monday nearly upon us, the vast majority...
How Chatbots Can Support Your Live Chat Customer Service Strategy
People often hear the word ‘bots’ and immediately think about some dystopian...
#CS Lessons: Samsung Sinks, then Swims, with its Customer Service Strategy
What do you do when you unveil a new smartphone or app...
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Are You Prepared for Unpredicted Spikes in Call Volume? [Slideshare]
While today’s tech-savvy consumers are using more non-voice channels to connect with...
5 Best Practices for Providing Excellent Customer Service on Social Media
If you were to check your company’s social media mentions right now,...
RingCentral Gives Avaya the Gift of Focus
The RingCentral-Avaya announcement from last week had a lot of industry watchers...
Fonolo Investigates: How Retailers are Using Customer Data to Gain a Competitive Advantage
Back in 2017, The Economist boldly declared that "The world's most valuable resource is...